Frequently Asked Questions

Everything you need to know about shopping at ENHYPEN Store.

How long does shipping take?

Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items. Please ensure the original packaging is intact to qualify for a full refund.

Are the products official and authentic?

Yes, all merchandise sold on ENHYPEN Store is 100% authentic and officially licensed. We source directly from authorized distributors.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay.

Can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

Do you ship worldwide?

Yes, we offer global shipping to most countries. Shipping costs and delivery times are calculated at checkout based on your specific destination.